Cordic Chooses Loquendo Speech
Technologies in Latest Generation Fleet Management System
April 21st, 2009
Turin, Italy and Cambridge, UK
– Loquendo, leading provider of speech technologies worldwide, and Cordic, the
leading fleet management solutions experts, announced that Cordic’s market
leading cPAQ taxi dispatch system now features Interactive Voice Response (IVR)
enabled by Loquendo speech technology.
Cordic’s advanced taxi dispatch
system features an innovative IVR platform, which is powered by Loquendo ASR
automatic speech recognition and Loquendo TTS synthetic speech technologies, and
includes the industry’s first voice recognition feature for automated taxi
bookings.
Cordic’s IVR platform and
voice recognition capability enables regular customers to book jobs and check
the progress of their bookings without having to wait to speak to an operator or
tying up valuable staff. When a regular caller’s number is recognized, they are
offered an immediate repeat pickup, which they can then accept or choose from a
range of other options. Once the customer has booked a job, their personalized
status is given back to the caller in one of Loquendo’s award winning, lifelike
voices.
The Cordic IVR solution is highly configurable to meet
the specific speech, prompt and response needs of the taxi or private hire company
and offers 24/7 coverage. Every spoken message can be edited by the individual
non-expert company user, and the overall result is a reliable, efficient, high
quality and natural-sounding service that customers enjoy using.
“Cordic chose
Loquendo technology for the reliability of its speech recognition and the
quality of its human-like voices,” stated the Commercial Director of
Cordic. “Cordic’s IVR solution can enable the automated handling of between 25%
- 40% of a taxi company’s workload. And, our market leading voice recognition
feature is the first to enable automated taxi bookings that comply with
regulatory requirements set out by the Public Carriage Office in London”.
“Cordic is an industry leader and its cutting edge
fleet management solutions represent a reliable way for enterprises in the taxi
and courier industries to optimize operations and cut costs,” stated Rosanna
Duce, VP International Sales at Loquendo. “Cordic’s expertise and innovation coupled
with Loquendo’s speech excellence makes this a winning solution for today’s
demanding markets”
About Cordic
About Loquendo - Vocal Technology and Services
Winner
of 'Market Leader-Best Speech Engine' at the 2008 and 2007 Speech Industry
Awards, Loquendo is the leading innovator in speech recognition and speech
synthesis - providing a complete range of technologies for server, embedded and
desktop solutions. Currently available in 26 languages with 62 voices, and
constantly growing, Loquendo's best-in-breed technologies enhance customer
satisfaction and greatly reduce costs.
Loquendo
TTS, Loquendo
ASR and Loquendo Speaker Identification and Verification are
high-quality, high-performance technologies which are also available on the Loquendo
MRCP Server and VoiceXML and CCXML platforms. Furthermore, Loquendo TTS and
ASR are available as Loquendo Embedded Technologies for deploying speech
applications in embedded and mobile environments.
Many enterprises and carriers worldwide have recognized the Loquendo difference
and our advanced technologies power millions of calls every day in the telecommunications
and enterprise markets across the globe.
Loquendo is a Telecom Italia company headquartered in Turin, Italy, with
offices in the US, Spain, Germany and France, and a worldwide network of
partners.
For more information about Loquendo, and to hear demos of all Loquendo voices,
go to www.loquendo.com.